Air India has launched ‘Undertaking Abhinandan,’ which goals to supply Air India purchasers with a personalised and hassle-free on-ground expertise at 16 airports, together with Pune.
Air India has deployed specifically skilled Service Assurance Officers at these airports as a part of the challenge, who will present on-ground help to Air India friends who require it – at check-in areas or lounges, close to boarding gates, throughout transit, or on the arrival corridor.
Ahmedabad, Bengaluru, Calicut, Chennai, Delhi, Goa, Guwahati, Hyderabad, Kochi, Kolkata, Lucknow, Mumbai, Nagpur, Pune, Varanasi, and Vishakhapatnam are among the many airports.
Service Assurance Officers at Air India airports are skilled to sense passenger issues and will probably be stationed at essential touchpoints to proactively interact with passengers, give assist, and repair any difficulties. They’re additionally educated to take care of unanticipated conditions corresponding to lacking flights, delayed baggage supply, and airport misconnections, amongst different issues.
“Airport experiences may be daunting for a lot of air vacationers, no matter how continuously one travels,” mentioned Rajesh Dogra, Chief Buyer Expertise & Floor Dealing with Officer at Air India.
‘Undertaking Abhinandan’ is our trustworthy endeavor to simplify the airport expertise for our passengers and make a considerable influence of their complete journey expertise, in addition to to make them really feel comfortable and welcomed once they fly with us.”
“Flying is a superb expertise, and we would like our friends to have the perfect time doable.” In our efforts to transform Air India right into a genuinely world-class airline, we’re frequently assessing revolutionary strategies to enhance that have. “The ‘Undertaking Abhinandan’ service is a step in the suitable route,” he defined.
Air India’s Service Assurance Officers at airports will assist any Air India passenger who wants airport help, no matter cabin class.
The Service Assurance Officers work with the opposite Air India and floor dealing with company personnel on the airports. Over 100 Service Assurance Officers have already been employed and deployed throughout airports by Air India.
Originally posted 2023-09-13 05:35:19.